CUSTOMER SERVICE HOURS
Our online customer service hours are 9am to 5pm (AEST), Monday to Friday.
We can be contacted by telephone on 02 4862 3003.
ORDERING AND DELIVERY
Rush Roasting uses Australia Post. We offer standard parcel and EXPRESS parcel delivery options at the checkout.
Orders will be dispatched within 48 hours of receipt – if a product is not available we will advise you immediately.
Our postal charges for the shopping cart are calculated using Australia Post rates.
Rush Roasting is not responsible for the item delivery and does not accept responsibility for an item once it has left our premises.
Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage, or a parcel not arriving at a certain time or place.
All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification to Rush Roasting.
ONLINE PAYMENT METHODS
Rush Roasting accepts payment by credit card (Mastercard or Visa) securely processed via the National Australia Bank payment gateway.
If a product is faulty, please let us know as soon as possible via email or phone so we can expect your parcel, offer you assistance and in the case of an exchange.
Customers will be responsible for shipping products back to us for refund or exchange.
If you are unsure about any of these points, please contact us.